Glass Repair Claim Information FAQ

Servicing Holland, Zeeland, Allegan, Grand Rapids, Kalamazoo and Surrounding Areas!

Advantage Glass of Holland, MI


Some insurance companies, in an effort to be more efficient, use a third-party administrator to handle their glass claims. These companies will ask you to call a toll free number to complete your claim. What is often not explained to you as an insured is that these billing networks are most often owned and operated by large national glass companies.

Most of these networks do not identify themselves as such when an insured person calls in and may lead you to believe that you are speaking to a representative of your insurance provider. Some will even use “tactics” to convince you to use one of their company-owned service centers for your glass replacement as it is obviously in their best interest to do so.

Some of our customers have reported that, upon calling the toll free number given to them by their insurance company, they were transferred from person to person and left on hold for excessive amounts of time. We guarantee your satisfaction and safety with every installation. We refuse to cut corners or use sub-standard materials in order to meet the lowest price requested by some insurance companies.

There have also been reported instances where, even though the insured chose our company for their glass replacement, the representative at the network continued to attempt to steer them into using his company by, among other things, stating that our company was not “approved” for services, that we do not provide a warranty, and that we may also overcharge for our services resulting in an amount that the insured may be required to pay out of pocket.


You should know that, by law, you have the right to use the auto glass replacement company of your choice. You do not have to be subjected to these “scare tactics” while simply attempting to schedule a glass replacement. Please be an informed consumer and choose a glass service provider based upon reputation and quality service and never be coerced into using a company, not of your preference.

Remember, to avoid the inconvenience, you may simply place a call to us rather than the network toll-free number and we can assist you in the entire claims process from start to finish.

Insurance Claim Processing

At Advantage Glass, we have the knowledge and experience necessary to handle your insurance claim properly. We have the ability to work with insurance companies nationwide and handle all the paperwork and billing directly. Our computerized billing system streamlines the process and your claim can be handled with your initial call to us. Our people are continually updated on new procedures required to assure the easiest possible claims handling with the many insurance companies we deal with regularly. We can confirm your coverage for you and schedule your vehicle for service in just minutes.

We also have promotions from time to time that can assist you with any deductible amount you may be responsible for. Just ask our service representative when you call in. They are trained to help you get the most out of your experience with our company.

Contact Advantage Glass today at 616-395-9800 for more information about auto glass claims, or visit one of our area locations! Browse our website to learn more about auto glass safety.